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  • GDPR Updates to Privacy Policy and Tools in our Matchmaking CRM Software

GDPR Updates to Privacy Policy and Tools in our Matchmaking CRM Software

May 24, 2018


At SmartMatchApp, we have always strived to provide you with clear and simple information about the personal data we collect and use and how we protect your personal data with our Privacy Policy.   We are reaching out today to let you know that we made changes to our Privacy Policy, effective now.

These changes reflect the increased transparency requirements of the EU General Data Protection Regulation (known as the ‘GDPR’) and help simplify and explain your choices about your data within SmartMatchApp Matchmaking CRM in general. SmartMatchApp updated its procedures, documents and policies to meet the following additional new compliance requirements with its matchmaking software:

Breach reporting

The requirement for reporting of breaches to the relevant “data protection authority”, where feasible, within 72 hours of the occurrence. 

Status: Implemented


A key new GDPR compliance requirement is internal organisational accountability, specifically the establishment of a comprehensive data protection program. Such a program must include documented policies and procedures, maintaining detailed records of all data processing activities, guided by the principle of “privacy by design and by default”. 

Status: Implemented

Substantive privacy rights

The GDPR also stipulates a number of new or enhanced substantive privacy rights for individuals which organisations will need to address and build into their privacy protection procedures, including the following:


- Must be a freely given, specific, informed and unambiguous indication of the data subject's agreement to the processing of his or her personal data and must be given by a statement or a clear affirmative action.

Status: Implemented

SmartMatchApp Matchmaking CRM Software provides the privacy statements and licensing agreement documents for all our users in easy-to-access format and places.

a) SMA Web Trial Form

b) SMA Internal Trial Form 

c) In SMA Settings / Account / Basic Info (personal settings for agency users) (under section Privacy Policy)

d) In Profile / Access page (personal settings for member users) (under Privacy Policy)

e) Every user, agency or members, before using SMA has to agree with identifying purpose with a one-time click

Right to erasure (“right to be forgotten”)

Status: Implemented

Any SmartMatchApp Matchmaking CRM Software user information can be removed and deleted either directly by users or upon their request, by SmartMatchApp personnel.

Right of individuals to restrict processing of their data

Status: Implemented

SmartMatchApp Matchmaking CRM Software users can easily control their data. If any information is not accurate, users can correct the data directly in their accounts or request SmartMatchApp to correct it.

Data portability

– The right of individuals to transfer their data from one data collector to another

Status: Implemented

SmartMatchApp Matchmaking CRM Software provides complete export function in readable xls format and authorized users can export the client profile data and client activities data at any given time.

Please click here to read the revised Privacy Policy, effective now. We have also prepared the new Privacy Tools section which summarizes the key changes to the Privacy Policy in more detail. 

If you have any questions, please contact us using the Contact Form.

Thank you! Enjoy the Matchmaking with SmartMatchApp!

2024 © SmartMatch Systems Inc.


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